Digital workers could be the future of business automation

Businesses are building a new kind of assembly line — and this one is digital, staffed by software bots.

Why it matters: For all the hopes and fears around industrial robots, more progress is being made in the realm of digital workers: Bots that can perform a growing number of often tedious and time-consuming tasks in an increasingly online business world.

  • The shift holds out the promise of enhanced productivity and reduced costs for companies, even as some human employees may end up automated out of a job.

How it works: Intelligent automation takes the logic of a physical assembly line — where the work of making something is broken into discrete, individual tasks that can be done more efficiently in sequence — and moves it into the digital world.

  • What intelligent automation allows companies to do is “rethink the process lines of how business is done,” says Jason Kingdon, the CEO of Blue Prism, a leading intelligent automation company. “Why not have…

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