- December 16, 2021
- Posted by: Stratford Team
- Category: Business
Newspaper headline.
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Business is undergoing a paradigmatic shift in its relationship with existing and prospective customers, the workforce, society, and even the planet. This is the business story of our time— a top-to-bottom corporate reverse- engineering process undertaken from the customer perspective. Business is challenging and refining its purpose, culture, structure, economic model, systems, processes, metrics, people, technology, and data use. Customer-centricity is its North Star. An enhanced end-to-end customer experience is its promised land.
The business transformation journey tests human adaptation, innovation, collaboration, and agility. It is as much a story about human behavior and change management as it is about technology, data, and new delivery models. The goal of workforce change management is to field an integrated, tech-enabled, data-backed, team-oriented, agile, holistically diverse…
