- December 19, 2021
- Posted by: Stratford Team
- Category: Business
Conversational AI applications are now within reach of smaller businesses. So not only will … [+] conversational AI improve, it will be more commonplace.
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For the last ten years I’ve been sharing predictions and trends, mostly focused on customer service and customer experience (CX). I approach these ideas with the customer in mind—what they are experiencing, what they want, what they expect. The pandemic has thrown many challenges our way. Many of us were forced to change the way we do business. I don’t believe anything completely new was invented. However, we were forced to use, change and adapt to existing technologies and business processes faster than we’ve ever had to in the past. Furthermore, leadership realized that long-term strategic plans had to be put aside and replaced with in-the-moment decisions to keep up with the challenging business environment. So with that in mind, here are the first five…
