- December 23, 2021
- Posted by: Stratford Team
- Category: Business
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One of our team members had just returned from a rejuvenating vacation when a phone call came in that might have otherwise set her on edge. Instead, her response could have made for a master class in graceful de-escalation. When I think about the value of recharging, this is the moment that springs to mind.
When employees have a chance to fully recharge, it benefits them as human beings—which is a valid goal in and of itself. As the holidays approach, it’s time to call attention to the fact that recharging is also a business necessity.
When our batteries are running low, we’re more likely to perceive a “level 5” issue as a “level 10” issue. When we escalate our response accordingly, perception becomes reality and the issue grows bigger than it needs to be. When we’re more grounded, by contrast, and less agitated, our immediate responses to challenges come from a much better place. We’re able to summon the…
