Better Business Bureau gives gift return guidance for online shoppers

MADISON, Wis. (WMTV) – Compared to the beginning of the pandemic, online shopping has increased by 19% said the Better Business Bureau. With more holiday shoppers online, comes more online returns.

The BBB recommends that shoppers return their gifts in a timely manner. They say that online stores may have different return policies than brick-and-mortar stores.

“Usually there’s going to be a return time frame on there” said Tiffany Shultz, the regional director for the Wisconsin Better Business Bureau.

“Whether it be 60 days, 90 days. An online retailer may have a different policy than the in-store retailer does on returns. And if the gift giver purchased that item back in October, you could be nearing the 90-day mark already.

More stores are requiring that returns be made with IDs to prevent fraud and scams as well. The BBB says for returns being made in person, you should bring the original or gift receipt, original form of payment and your ID.

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