COVID-19 pandemic leads to booming business, major delays for furniture industry

BASSETT, Va. – If you’ve recently bought new furniture and it seems to be taking a long time to get to you, you’re not alone!

There are huge backlogs across the furniture industry, and we’re seeing that impact locally too.

The warehouse is busy at Bassett Furniture.

“Since COVID, we’ve been working like 45 hours a week,” said Lisa Boyd, who works at Bassett Furniture.

“Since Memorial Day of last year, our order flows have increased and increased dramatically,” said Jeb Bassett, senior vice president & chief operations officer for Bassett Furniture.

But with that booming business, they’re also dealing with big backlogs, meaning big delays for customers.

“The wood product is somewhere around 8 to 10 weeks and then the upholstery product is about double that,” Bassett said.

In the warehouse, they are hard at work trying to complete these orders, but they’re experiencing delays of their own when it comes to materials.

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