- July 9, 2021
- Posted by: Stratford Team
- Category: Business
REDWOOD CITY, Calif.–(BUSINESS WIRE)–Cyara announced today that The Globee® Awards, organizers of world’s premier business awards programs and business ranking lists, has named Cyara Call Explorer a winner in the 13th Annual 2021 Golden Bridge Business and Innovation Awards. Cyara Call Explorer, which was released in April 2021, was selected as a Gold Globee winner in the “Test, Measurement and Monitoring Innovation” category.
Call Explorer is a web-based phone user interface that simplifies and expedites the process of documenting IVR test steps and building comprehensive IVR test script libraries that are required for call quality testing and assurance, allowing companies to achieve a better customer experience (CX), support manual testing efforts, and benefit from time- and cost-savings. From a single, manual test call, Call Explorer automatically documents every test step of customer voice journeys, simultaneously building a…