Dirty Restrooms Put A Stink On Business Perception

A new survey commissioned by Cintas Corporation has found that nearly three-quarters of Americans (74 percent) say dirty restrooms would cause them to have a negative perception of a business. More than two in three Americans (68 percent) also say restrooms with empty hand soap, toilet paper and paper towel dispensers would impact their opinion of a business negatively. The survey of more than 2,000 U.S. adults was conducted online by The Harris Poll.

“Facility cleanliness has been in the spotlight since the onset of the pandemic and is more important than ever in protecting a business’s reputation,” says John Engel, Director of Marketing, Cintas. “This survey confirms that a clean and well-stocked restroom is important to any business’s image.”

The survey also found that restroom cleanliness is more likely to impact perceptions of older Americans. For example, more than half (56…

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