From Customer Success Rep To CEO

Tami Erwin, CEO of Verizon Business


On the first anniversary of Verizon Business’ acquisition of cloud video conferencing platform Blue Jeans, CEO Tami Erwin reflects on Verizon’s strategic orientation, the pandemic and her leadership.

This interview has been edited and condensed for clarity.

Tami, out of all the options that Verizon had, why Blue Jeans? How did that fit in with your vision?

When Hans Vestberg came in as our CEO, he built the intelligent edge network, which was the integration of our wireless and wireline networks. Two years ago, Verizon completely reoriented our business into what we refer to as Verizon 2.0 – it’s the way we face the marketplace. We are a consumer business.

A lot of the work that we had done leading up to the Blue Jeans acquisition had very clearly defined our customer requirements by segment. For example, we considered, “How do I serve my small business customer? What’s…

Read more…