- July 1, 2021
- Posted by: Stratford Team
- Category: Business
As the pandemic swept the country last March, Carmen Tapio knew things would change for North End Teleservices, the outsourced customer service company she founded nearly five years prior. As her company experienced a surge in demand due to the transition to remote work, school and shopping, “change” turned out to be a big understatement.
“The pandemic definitely drove the demand for telecom services, telecommunications — telemedicine, even,” said Tapio, chief executive of the company, in an interview with “Marketplace Morning Report” host David Brancaccio.
“We are at an inflection point. Our industry did see growth in the midst of the pandemic, and so we saw tremendous opportunity to put more people to work and we are looking at continuing to grow in 2021 and beyond,” Tapio said.
She spoke with Brancaccio about how the company supports its employees and how she’s approaching the coming year. The…
