Mitel: Improving communications solutions for 70 million business users

Telecommunications companies often struggle to manage sprawling IT environments and vast amounts of siloed data. In response, many are turning to cloud computing as a bridge to move complex on-prem environments to the cloud, enabling them to provide commercial and household customers with the more scalable, reliable Unified Communications as a Service (UCaaS) offerings they need to succeed.

Mitel, a global provider of UCaaS solutions, recognized the need to modernize its data centers and IT infrastructure. With more than 45 years of telecommunications leadership, 70 million business users in more than 100 countries, and a commitment to constantly refining its solution delivery model, the company’s on-premises IT environment was preventing the company from achieving growth and service goals.

“Our challenges came down to the four ‘Ss:’ stability, scale, SLA, and security,” says Rick Cirigliano, SVP of Cloud…

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