Opinion: Will Online Meetings Replace Business Travel?

Depending on who you ask, business travel is significantly changed or just taking a couple of years off. Zoom was great fun for a month or two, but it got old fast for most people. But Zoom and the many other video conferencing offerings are cheap, efficient, and a potentially serious threat to the future of business travel.

Has Zoom changed business travel forever? Photo: Ontario International Airport

Business travelers make up 12% of all travelers but account for 75% of profits

Business travel is travel undertaken for work purposes. That could be to attend a meeting, convention, or site visit. The common factor is you interact with people face-to-face. Business travel was worth US$1.28 trillion in 2019. That didn’t all go to airlines. Hotels, convention centers, restaurants, and bars are also big beneficiaries.

Business travelers are usually big-spending travelers. That makes them important from a profit perspective. Business travelers accounted for…

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