Southwest pledges no checked bag fees policy will stay

Southwest CEO on coronavirus impact 

Southwest Airlines will not charge for checked bags for the foreseeable future, according to outgoing CEO Gary Kelly and his successor, Bob Jordan.

“I will say emphatically that we will not charge for bags,” Jordan said in an interview with USA Today. “And there will be no [ticket] change fees.”

Kelly, a 35-year Southwest veteran who will pass the reins as CEO to Jordan in February 2022, echoed the comments.

“That’s one of the beauties of this: Bob and I are very well aligned with our values, with our love for the company, with our embrace of the Southwest culture and certainly our attitudes toward customer service,” Kelly told the publication.

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Kelly, the chief executive since 2004, will become the company’s executive chairman and serve in the role through 2026 “at the discretion of the Board of Directors.” Jordan currently serves as Southwest’s executive vice…

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