- December 26, 2021
- Posted by: Stratford Team
- Category: Business
We pick up from last week’s first five predictions and trends for 2022.
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Today we pick up from last week’s first five predictions and trends for 2022. These are all focused on customer service and customer experience (CX). In case you missed the article, click here. And now, let’s jump right into predictions six through ten:
6. Progress on a cashless society. I remember reading Bill Gates’ The Road Ahead in 1995. One of the chapters focused on how we would become a cashless society, where we could transfer cash from business to business and person to person with a device we would carry with us. That device is our mobile phone, which is so much more than a phone. Just today I saw a street performer in New York City. As he “passed the hat” after his performance, he also had a sign for the audience on how to Venmo him a tip if they didn’t have cash. The pandemic accelerated the use of cashless…