This past terrible year could change the restaurant business for the better | Opinion

By Peter Sedereas

So much has been written about the challenges those of us in the restaurant business have faced in the last year. Like so many industries, the pandemic wreaked havoc on our customers and staff, making things we had taken for granted far more difficult.

And yet, in some ways, many of the changes restaurants were forced to make over the last year in order to stay in business have actually made those of us who were lucky enough to survive stronger and more resilient. Now that we’re back open — though not at 100% because we can’t hire all the staff we need — many of us are hoping to keep these changes in place. Here’s what the pandemic taught us about how to run our businesses better.

Prior to the pandemic, Townsquare Diner had a small take-out business. Delivery was never a major part of our business, even though we did already work with delivery platforms like DoorDash. The vast majority of our customers were for in-person dining…

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