- June 17, 2021
- Posted by: Stratford Team
- Category: Business
PORT NECHES — Allison Bradley said COVID impacted her family run business — Bradley’s Collision Center — through employee safety and customer service, altering the way to best serve the community.
“We had to set up online estimating so customers didn’t have to come in the shop if they didn’t want to for an estimate on their vehicles,” Bradley said, adding the solution came via teamwork through vendor Carwise.
Bradley said customers could send photos of their vehicle concerns to Bradley’s Collision Center, which then worked with Carwise’s online mobile estimating software to create estimates that could be texted or emailed to customers.
“Most loved it, but some of our older customers still came in to get an estimate face-to-face,” Bradley said.
The collision center also adapted to COVID restrictions by taking employee temperatures daily. Anyone with a high temperature was required to…
