Why Focusing On The Customer Is At The Heart Of Business Purpose

I

Business has moved on from the Industrial Revolution, as depicted in this engraving and leaders have … [+] to adopt a different approach. (Photo by Leemage/Corbis via Getty Images)

Corbis via Getty Images

n his recent book, The Heart of Business, former Best Buy CEO Hubert Joly recalls an epiphany while working as an executive at another company. He was running Vivendi’s video games division when the parent company acquired Universal. Drawing on his experience of managing post-merger situation while a consultant at McKinsey & Co, he emailed his boss arguing that he should be part of the team leading the integration of the two companies. It worked and he found himself leading the effort to extract the synergies in the U.S.. It was a big step up for him and was announced in a press release, making him excited. The feeling was short-lived, however, because as, he writes, “there were not many synergies to extract.” He had landed a job…

Read more…